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120 - The Most Underrated Communication Tactic: Playbacks - Fallon Relay
Manage episode 430480137 series 3458953
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How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey.
Fallon Relay is the Global Director of Customer Success at Burt Intelligence. With over a decade of experience in customer success within both SaaS and startup environments, she has seen companies go from 0-100. And she has also seen some of the growing pains that come along with that journey. Throughout her career, she's always been drawn to the importance of building genuine relationships with customers.
In this episode, you’ll learn about:
- How to have conversations with customers
- Where to start with playbacks
- How playbacks help you
- The importance of active listening
- How to understand your customers better
Take some time to listen to this episode and learn how playbacks can help your career grow and improve your customer interactions.
Follow Fallon!
This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - womenincs.co
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- Instagram: https://www.instagram.com/womenincs.co/
- Podcast page - womenincs.co/podcast
- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley
- Website - https://www.marijaskobepilley.com/
- LinkedIn - https://www.linkedin.com/in/mspilley/
- Coaching with Marija: http://marijaskobepilley.com/programs
- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie
Capitoli
1. Customer Success Playbacks Can Increase Power (00:00:00)
2. Effective Communication Through Customer Playbacks (00:09:17)
3. Effective Communication Through Playback Strategy (00:19:21)
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