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405: The Fortune is in the Feedback: Lessons from Top-Rated Trip Advisor Restaurants with Danna Junck

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Manage episode 398328227 series 2982980
Contenuto fornito da Mike Kim. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Mike Kim o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

We've all heard the fortune is in the follow-up, but it can also be said that the fortune is in the feedback. Today I sit down with Danna Junck, founder of the top-rated Trip Advisor restaurant Danna's BBQ (dannasbbq.com) in Branson, MO. Danna is also a well-respected coach for entrepreneurs.

Watch this interview on YouTube »

Those of us who run service-based businesses can learn a lot from the restaurant industry, so get ready to gain practical tips on customer relationships, meeting needs, and the power of mindset. A sneak peek:

  • The fascinating story of how Danna ventured into the restaurant business as a teenager and discovered her passion for serving others
  • The parallel between the restaurant industry and other service-oriented businesses
  • Danna's 10-4 rule, a simple yet effective approach to delivering exceptional customer service that keeps clients coming back
  • The mindset shift needed to navigate challenging situations, handle negative reviews, and embrace the power of thoughts
  • Why life isn't supposed to be happy all the time (loved this!)

Connect with Danna:

Was this episode valuable to you? Share it with a friend or DM me on Instagram (@mikekim) to let me know what jumped out at you.

Connect with Me on Social:
  continue reading

440 episodi

Artwork
iconCondividi
 
Manage episode 398328227 series 2982980
Contenuto fornito da Mike Kim. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Mike Kim o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

We've all heard the fortune is in the follow-up, but it can also be said that the fortune is in the feedback. Today I sit down with Danna Junck, founder of the top-rated Trip Advisor restaurant Danna's BBQ (dannasbbq.com) in Branson, MO. Danna is also a well-respected coach for entrepreneurs.

Watch this interview on YouTube »

Those of us who run service-based businesses can learn a lot from the restaurant industry, so get ready to gain practical tips on customer relationships, meeting needs, and the power of mindset. A sneak peek:

  • The fascinating story of how Danna ventured into the restaurant business as a teenager and discovered her passion for serving others
  • The parallel between the restaurant industry and other service-oriented businesses
  • Danna's 10-4 rule, a simple yet effective approach to delivering exceptional customer service that keeps clients coming back
  • The mindset shift needed to navigate challenging situations, handle negative reviews, and embrace the power of thoughts
  • Why life isn't supposed to be happy all the time (loved this!)

Connect with Danna:

Was this episode valuable to you? Share it with a friend or DM me on Instagram (@mikekim) to let me know what jumped out at you.

Connect with Me on Social:
  continue reading

440 episodi

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