Episode 106: Developing a Data-Driven Culture

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2y ago 39:59

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Brandt Jewell joins Mark Reiboldt to explain the management principles for developing a data-driven culture. Brandt walks through examples of utilizing data to manage staff and engage providers as leaders, mentors, and champions with common group-level objectives.

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Episode Synopsis

Data validation is essential to gain buy-in and consensus from all stakeholders, particularly providers. Sharing data with providers and staff establishes consistent communication and dissemination of information.

When developing a data-driven culture, you should:

Simplify the data to focus on key metrics and actionable information
Provide clear and actionable direction regarding how daily responsibilities of all roles can impact the metrics
Communicate performance expectations to meet operational objectives
Build realistic near and long-term goals
Use consistent metrics across the group to avoid making exceptions

A strategic direction coupled with a shared vision, aligned incentives, operational support, and peer accountability through data and communication will develop a high-performing culture.

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