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Luxury Without the Extra: Eliminating Hidden Costs and Elevating Client Experience in Salons
Manage episode 427013006 series 3505337
Contenuto fornito da Lindsay Lowe & Jen Booth, Lindsay Lowe, and Jen Booth. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Lindsay Lowe & Jen Booth, Lindsay Lowe, and Jen Booth o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Should premium salon experiences come with hidden costs? Discover why adding credit card fees or service charges can tarnish your salon's luxurious image. Drawing examples from iconic brands like YSL and renowned dining spots like Nobu, we analyze how these extra charges clash with the seamless and elegant customer experience that luxury establishments strive to offer. Learn how integrating these costs into your pricing structure can not only uphold your brand's prestige but also address underlying financial challenges for long-term success.
We'll also tackle the essence of a client-centric approach to propel your salon business forward. Understanding your "why" as a salon owner and aligning it with your clients' expectations can be a game-changer. By viewing your services from the client’s perspective, you can make informed decisions that bolster client satisfaction and loyalty. Plus, we explore the importance of community among salon owners and the benefits of sharing insights. Stay in the loop with our expert advice and tips by subscribing to our weekly email updates through our website or Instagram. This episode is all about fostering a cohesive, luxurious experience that keeps clients coming back.
Do you have a question for Blondes in Business: Luxury Beauty Business Podcast? Send a text or leave a voicemail at 855.650.3445 or send us an email to hello@thephdprogram.com. We would love to hear from you.
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Capitoli
1. Luxury Without the Extra: Eliminating Hidden Costs and Elevating Client Experience in Salons (00:00:00)
2. Salon Owners and Credit Card Fees (00:00:26)
3. Client-Centric Approach for Salon Success (00:10:02)
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