No More Pissed Off Patients

Dental Practice Heroes

Have you ever wondered if setting firm boundaries with patients might actually backfire? Join me, Dr. Paul Etchison, as I recount my personal journey through the tumultuous waters of patient management in our dental practice after deciding to go out of network with Delta. This change was intended to empower our team and eliminate disrespectful behavior, but instead, we faced an overwhelming surge in negative interactions and one-star reviews. Reflecting on these challenges, I question whether our previous, more accommodating approach was better at preserving patient loyalty and harmony.

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Join our 2025 OmniPractice Group Cohort Kicking off in January at www.dentalpracticeheroes.com/omnipractice

I teach dentists how to make more money, work less, and create a team driven practice that runs itself. Join the DPH Hero Collective to Learn every single dental practice management tool you need to do it.
You will get:
✓Comprehensive Training to increase profit and engagement in your practice

✓Live Monthly Webinars to teach you how to run your practice

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

Visit www.DPHPod.com to Learn more.

Capitoli

1. No More Pissed Off Patients (00:00:00)

2. Handling Upset Patients in Dental Practice (00:00:34)

3. Effective Complaint Management in Dental Practice (00:13:29)