Vai offline con l'app Player FM !
The Problem with MTTR: Learning from Incident Reports | Courtney Nash
Manage episode 354706116 series 2844204
Tracking Mean Time To Restore (MTTR) is standard industry practice for incident response and analysis, but should it be?
Courtney Nash, an Internet Incident Librarian, argues that MTTR is not a reliable metric - and we think she's got a point.
We caught up with Courtney at the DevOps Enterprise Summit in Las Vegas, where she was making her case against MTTR in favor of alternative metrics (SLOs and cost of coordination data), practices (Near Miss analysis), and mindsets (humans are the solution, not the problem) to help organization better learn from their incidents.
Show Notes
Support the show:
- Subscribe to our Substack
- Leave us a review
- Subscribe on YouTube
- Follow us on Twitter or LinkedIn
Offers:
176 episodi
Manage episode 354706116 series 2844204
Tracking Mean Time To Restore (MTTR) is standard industry practice for incident response and analysis, but should it be?
Courtney Nash, an Internet Incident Librarian, argues that MTTR is not a reliable metric - and we think she's got a point.
We caught up with Courtney at the DevOps Enterprise Summit in Las Vegas, where she was making her case against MTTR in favor of alternative metrics (SLOs and cost of coordination data), practices (Near Miss analysis), and mindsets (humans are the solution, not the problem) to help organization better learn from their incidents.
Show Notes
Support the show:
- Subscribe to our Substack
- Leave us a review
- Subscribe on YouTube
- Follow us on Twitter or LinkedIn
Offers:
176 episodi
Tutti gli episodi
×Benvenuto su Player FM!
Player FM ricerca sul web podcast di alta qualità che tu possa goderti adesso. È la migliore app di podcast e funziona su Android, iPhone e web. Registrati per sincronizzare le iscrizioni su tutti i tuoi dispositivi.