Alan Bass: How to Achieve Automotive Service Excellence

Fixed Ops Roundtable

In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfaction have shaped a legacy in the industry.

Now a service manager, Alan's unwavering commitment and proven track record position him as a driving force in setting records for profitability in the service department.

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What We Discuss In This Episode:

1. The Rise of All American Ford: Explore the impressive growth of All American Ford, its status as the largest Ford store in the Northeast, and the dynamic duo behind it.
2. Manhattan Ford's Flagship Days: Take a trip down memory lane as Alan shares his experiences at Manhattan Ford, rubbing shoulders with celebrities, including Mayor Koch and Derek Jeter.
3. From Shutdown to Success: Witness Alan's incredible turnaround at a flagship store facing closure, showcasing resilience, leadership, and the triumph of service excellence.
4. Mobile Service Revolution: Learn about All American Ford's innovative approach to mobile service, leveraging remote experiences, pickup and delivery, and the impact on customer satisfaction.
5. The Future of Ford Dealerships: Alan provides insights into the evolving landscape of Ford dealerships, highlighting the importance of embracing opportunities like pickup and delivery.

Closing: As we wrap up this episode, Alan leaves us with valuable insights and a glimpse into the exciting future of All American Ford. Join us in the fast lane of automotive excellence – hit play and ignite your passion for service-driven success!

Listen to the episode featuring Alan Bass for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Alan Bass

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