The Power of BDC: Strategies for Automotive Success with Tammie Ventura

Fixed Ops Roundtable

Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigious accolades, including the Best Practice Award.
Tammie's passion for excellence and dedication to cultivating a culture of continuous improvement make her a trailblazer in the field of fixed operations.

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What we discuss in this episode:

1. From Humble Beginnings to Industry Leader:

Explore Tammie's journey from a small lunchroom with just one table to leading a team of 50 agents across multiple dealerships. Discover the pivotal moments that shaped her career and fueled her passion for the automotive industry.

2. The Power of Consistency:

Tammie reveals why consistency is the cornerstone of success in a corporate BDC. Learn how maintaining unwavering standards and best practices can drive exceptional results and elevate the customer experience.

3. Cultivating a Winning Culture:

Dive into the importance of fostering a positive and supportive culture within the BDC. Discover Tammie's strategies for empowering team members, promoting personal growth, and creating a collaborative environment where everyone thrives.

4. Coaching for Excellence:

Explore Tammie's approach to coaching, training, and developing BDC agents for success. From daily call evaluations to quarterly training sessions, uncover the techniques that drive continuous improvement and ensure team members reach their full potential.

5. The Journey to Success:

Tammie shares inspiring stories of team members who started as BDRs and advanced to higher roles within the organization. Discover how a career mentality and a commitment to personal growth can propel individuals to new heights in the automotive industry.

Through candid conversations and valuable insights, Tammie Ventura offers a glimpse into the inner workings of Hudson Automotive Group's BDC and sheds light on the strategies that have propelled them to the forefront of the industry. Join us for an engaging discussion that promises to inspire, educate, and unlock the secrets to BDC success.

Listen to the episode featuring Tammie Ventura for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Tammie Ventura

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