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Episode 2 Anger
Manage episode 208923423 series 2343403
Ever been faced with an angry customer? Perhaps you've been drawn into an argument without realising it? This episode discusses the emotion of anger - we look at why it happens, what you can do to diffuse it and why self-care is so important when faced with angry people. Learn some great tips on coping and managing tough situations.
See omnystudio.com/listener for privacy information.
43 episodi
Manage episode 208923423 series 2343403
Ever been faced with an angry customer? Perhaps you've been drawn into an argument without realising it? This episode discusses the emotion of anger - we look at why it happens, what you can do to diffuse it and why self-care is so important when faced with angry people. Learn some great tips on coping and managing tough situations.
See omnystudio.com/listener for privacy information.
43 episodi
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