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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Thinking In Systems: A Better Way To View The World
Manage episode 470394621 series 3402829
Contenuto fornito da Hasintha Attanayake. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Hasintha Attanayake o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
"Systems beat goals" they say in the productivity world but what is a system and how complex can they be? In this episode I reflect on my recent reading of 'Thinking in Systems: A Primer' by Donella Meadows and how I'm mapping and thinking about vital systems in my own life.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium
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127 episodi
Manage episode 470394621 series 3402829
Contenuto fornito da Hasintha Attanayake. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Hasintha Attanayake o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
"Systems beat goals" they say in the productivity world but what is a system and how complex can they be? In this episode I reflect on my recent reading of 'Thinking in Systems: A Primer' by Donella Meadows and how I'm mapping and thinking about vital systems in my own life.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium
…
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127 episodi
Tutti gli episodi
×Short term risks versus long term risks. Short term opportunities versus long term opportunities. What do you prioritise and how? Whilst there's no clear answer I reflect on how my carelessness going for a walk in Weligama, Sri Lanka relates to careers, business and relationships.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
The eagerness and excitement of a new project, direction or passion can lead to the desire, one that we sometimes act on, to over-invest. The irony is the novice is the one who over-invests without understand where best to allocate their resources and often well before they have built the identity they need to succeed.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
"Systems beat goals" they say in the productivity world but what is a system and how complex can they be? In this episode I reflect on my recent reading of 'Thinking in Systems: A Primer' by Donella Meadows and how I'm mapping and thinking about vital systems in my own life.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
It's hard to be the first person to do something when what you set out to do isn't common amongst those around you. You may be the first person in your family who wants to eat healthy and exercise, the first in your community to study and go to college, the first in your group of friends to break a bad habit and that can be challenging. There's comfort in numbers but will they ever join unless someone starts first? Can that person be you?Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
Energy vampires are common and they tend to be unaware of how they consume our resources. As I've hit 30 and realising how limited my own time and energy are it's become a very hard choice (but also easy) choice to let go of overwhelmingly toxic and negative individuals so I can focus on my own mission.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
I've been dating intentionally and raw-dogging it so to speak in the wild which has led to a number of observations that I've made both through my own experiences and of other men and women out there looking for love.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
In this episode I step through my take aways from a first reading of Plato's Allegory of the Cave (Republic) and how it relates to breaking old paradigms as we come into new knowledge.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
In this episode I take view of donors to charity as the customer and analyse how 3rd party charity marketers, infamously known as Chuggers or Charity Muggers, hurt not only the customer experience but also the charities themselves.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
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Monologues By Hasi

1 2024 In Review: Successes, Set Backs And Lessons For 2025 1:05:25
1:05:25
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Resources from this episode: Year Compass (a free booklet - not a lead magnet - to help you reflect on your year and plan for the next) Monologues By Hasi episodes I reference: Algorithms To Date By: The Computer Science Behind Finding A Wife Reflections On Die With Zero: What I'm Taking Away From The Book Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA . My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
They've hit 30 and they've done some cool things. Success in academia, careers, business, start-ups, relationships... yet there's one very common regret I see amongst people who've hit these milestones early. It's often come at the detriment (or simply ignorance) of their health. Now at 30 many start the up hill battle to take control of their bodies. Here's my own thoughts and journey on this as I adopt my own mission to Make Australia Health Again #MAHA (sorry not sorry RFK Jr. for stealing this) starting with myself.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
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Monologues By Hasi

There's the common stereotype of business people playing golf on the regular which gets mistaken as a pure networking tool. Coming out of the board road and onto the green, pitch, track or simply a coffee shop is an important yet subtle analytical tool on deciding whether you should proceed in a business arrangement with someone i.e. use a small game to determine whether you should play a bigger (higher stakes) game. Also there are times where engaging in a short term game (single visit) in certain domains, e.g. as a customer to a dentist or mechanic, can be detrimental to your wealth and health as opposed to playing a longer term game (repeat customer). In this episode I siphon off my thoughts on these types of game play for (hopefully) your benefit.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
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Monologues By Hasi

Curious about Algorithms to Live By? Get your hands on the book here ! Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA . My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
Curious about Algorithms to Live By? Get your hands on the book here ! Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA . My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
During my travels I've had the privilege to be invited to see life from cultures far from my own. Sometimes this has resulted in being shock with discovering someone you met married in their mid teens, has worked full time since they were even younger and eat foods far far different from our own. Not everything should be accepted as there are any parts of many cultures, our own included, that doesn't require a belief system to see that another human being is suffering. With this in mind I've found a better approach to dealing with strange cultures (to me that is) by the application of the platinum rule.Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA. My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
Want to know more about the actions I took to preserve our political commons: - 6 Hour YouTube LiveStream: https://youtube.com/live/NHDpyMIVbcQ - PDF senate compliant submission creator tool at https//www.stopthebill.com.au Want to listen to more episodes? Visit https://www.monologuesbyhasi.com/ or subscribe on your favourite podcast app. To get in touch and leave me your 2c or ideas you'd like me to discuss in a future episode reach me on X (Twitter) @realHasinthaA . My intro and outro music are courtesy of Max Maikon and the YouTube Audio Library. Full credits are as follows: Track: Equilibrium — Max Maikon [Audio Library Release] Music provided by Audio Library Plus Watch: Equilibrium — Max Maikon | Free Background Music | Audio Library Release Free Download / Stream: https://alplus.io/equilibrium…
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