Transforming Patient Experience - How to Know your Business has Achieved the Pinnacle of Customer Service (Part 1)

New Patient Group Podcast

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Embark on an enthralling quest with us to conquer the elusive peak of customer service in healthcare! I'm Brian Wright, your guide through a series that promises to equip you with the strategies to not just meet but exceed the gold standard of customer care set by icons like Walt Disney and Montage. This season, we're tearing down misconceptions and rebuilding your understanding of what it truly means to serve patients with excellence. Get ready to transform your practice's approach with our insights into enhancing every patient interaction, integrating digital strategies, and creating an unforgettable journey that keeps patients coming back for more.
As we navigate the intricacies of patient compliance and retention, you'll uncover the art behind perfecting job roles and communication to avoid costly no-shows and to elevate the overall patient experience. We're dissecting the importance of evaluating your practice's operations to seal any leaks that could be dampening your success. From the first phone call to the final appointment, each step is a chance to leave a lasting impression on your patients, fostering loyalty and driving innovation within your healthcare practice. Tune in to revolutionize your customer service and watch as your business thrives.
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We answer your new patient phone calls, speak just like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.
www.NewPatientGroup.com - The Patient Experience Company
The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, p

Capitoli

1. Customer Service Mastery Series Launch (00:00:01)

2. Improving Patient Compliance Through Customer Service (00:12:54)