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AI, Meet Service Design - with Pontus Wärnestål - Part 1
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On the need for service design in the age of AI, with award-winning Service Designer and Human-Computer Interaction researcher Pontus Wärnestål.
In this guest episode, Juli, Pontus, and the pack hiked up to the Hármashatárhegy airport to dive deep into all the things we call AI.
The path we took:
- The importance of having a critical eye toward AI, and why it is no longer optional to be interested in AI
- Defining AI and ML among fluffy terms, stochastic parrots, and semantic dragons
- The five pillars of service design, and the necessity of focusing on backstage operations
- Legal implications, and the current state of tech based on data theft
- Breaking things fast vs the ethics of business decisions
- And a brief history lesson with Ada Lovelace, envisioning a machine capable of composing music
Grab your headphones, and head to the snowy hills to walk with us!
Further reading:
- https://warnestal.com/
- https://www.linkedin.com/in/pontuswarnestal
- https://www.goodreads.com/book/show/62588814-designing-ai-powered-services
- https://www.ted.com/talks/sam_harris_can_we_build_ai_without_losing_control_over_it
- https://en.wikipedia.org/wiki/Ada_Lovelace
Ps. At some point in our lives, we all were tech bros. Sorry for all the tech bro-bashing that’s about to happen in this episode.
Ps. If you want to chime in, DM us or leave a comment on our Instagram - we're @paths.puddles.products and would love your feedback!
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