Creating A Better Healthcare Experience w/ Justin Holland

People Business w/ O'Brien McMahon

Justin Holland is the CEO and Co-Founder of HealthJoy where he's revolutionizing the healthcare experience by seamlessly blending cutting-edge technology with exceptional service. A serial entrepreneur with a proven track record, Justin has founded and successfully exited multiple VC-backed technology ventures. A sought-after thought leader, he frequently shares his insights on digital health, employee benefits, AI, and the broader technology landscape. Justin holds a bachelor's degree in Engineering from MIT and is based in Miami.
Mentioned on the Show

• Visit Healthjoy's website: https://www.healthjoy.com/
• Connect with Justin Holland on LinkedIn: https://www.linkedin.com/in/hollandjustin
• Outlive By Peter Attia, MD (book): https://a.co/d/ii9cShe

Timestamps
(3:32) - What is HealthJoy and how did it start?
(8:15) - What does Healthcare Navigation look like in practice?
(10:37) - What is the customer experience?
(13:23) - What entry points get someone into the process of being navigated?
(16:31) - What is the case for Navigation? Why does it exist?
(18:55) - How much medical waste is in the system?
(21:37) - What are the best practices to get people to sign up?
(26:41) - What are best practices for ongoing communications?
(28:37) - Is there anything that your customer service department has figured out about how to keep people engaged in their health care that has surprised you?
(33:22) - What are the "Four Horsemen of Death"?
(37:02) - What do you see as the future of healthcare for individuals?
(41:04) - How do you think about the problem of people not living more healthy lives to prevent disease?
(47:27) - Final thoughts about benefits navigation.
(48:53) - Where can people find you?