))
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank.
Manage episode 428113497 series 3484875
Contenuto fornito da richard blank and Richard blank. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da richard blank and Richard blank o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Tech Your Business
A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology.
In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas.
https://youtu.be/KyMPTWv_arc
Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center!
In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house.
Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business!
Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality.
They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house.
An insightful conversation on leveraging talent globally to improve efficiency and boost results!
Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights.
Hosted on Acast. See acast.com/privacy for more information.
110 episodi
Condividi
