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S3 Ep6: Kate Tarling – The Service Organization

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Manage episode 379363484 series 2772205
Contenuto fornito da Audioboom and Power of Ten with Andy Polaine. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Audioboom and Power of Ten with Andy Polaine o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.
My guest in this episode is Kate Tarling, a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She’s managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization.
Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too!

Show Links

Kate

Andy


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45 episodi

Artwork
iconCondividi
 
Manage episode 379363484 series 2772205
Contenuto fornito da Audioboom and Power of Ten with Andy Polaine. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Audioboom and Power of Ten with Andy Polaine o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Power of Ten is a podcast hosted by Andy Polaine about design operating at many levels, zooming out from thoughtful detail through to organisational transformation and on to changes in society and the world.
My guest in this episode is Kate Tarling, a service leader and specialist who helps large organisations create successful services, by changing their working practices. She does this through consulting, training and writing, and regularly advises boards, executives and teams. She’s managing director of a services consultancy she founded in 2012 and previously held senior leadership roles in government and the private sector. She is the author of best-selling book The Service Organization.
Here we speak about her must-read book, ways to enable change and service design within large organisations, how to understand and help people get aligned, and the relationship of service design to product design. I really enjoyed our conversation and could have gone on much longer. I hope you enjoy it too!

Show Links

Kate

Andy


  continue reading

45 episodi

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