Mark and John X. Cronin - Crazy Socks [Spreading Happiness]

Press 1 For Nick

John and Mark X. Cronin are the father-son teams that founded John’s Crazy Socks, the world’s largest sock store. John is an entrepreneur who just happens to have Down syndrome. You may know them for being named EY Entrepreneurs of the Year or testifying before Congress or speaking at the UN. You may know them because John became “Sock Buddies” with President George H.W. Bush. Or you may know them for having grown a bootstrapped start-up to a multi-million dollar business in four years. John’s Crazy Socks is an internationally recognized social enterprise with a mission to spread happiness and show what people with differing abilities can do. Their mission infuses all aspects of their business. More than half of their employees have differing abilities. Their Giving Back Program starts with a 5 percent pledge of profits to the Special Olympics and has raised over $450,000 for their charity partners. They have attracted over 29,000 online reviews five-star reviews. John’s Crazy Socks has over 240,000 Facebook followers and 55,000 Instagram followers. You will love their socks, but the socks are just the physical manifestation of the happiness they share. 02:50 What is your mission at John's Crazy Socks? 05:00 How many socks do you have? 09:48 What type of feedback do you receive from your customers? 15:02 I'm sure the pandemic wasn't kind to your business. How did you adapt? 21:51 What would you tell my listeners about how to have successful and happy employees? 30:16 Why is giving back so important to you guys? Tell me about your fulfillment process? What makes you unique? Why is giving back so important to you guys? *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee *** BOOK RECOMMENDATIONS: Learn about all the guests’ book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message