EP443: Let Us Never Pay the First Bill in Honor of Marshall Allen

Relentless Health Value™

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Episode 443 of Relentless Health Value pays tribute to the late Marshall Allen, an investigative journalist dedicated to exposing injustices within the American healthcare system. Hosted by Stacey Richter, the episode features Dave Chase, founder of Health Rosetta, who shares memories and insights into Marshall's tireless work in investigative reporting.

The episode highlights Marshall's impact on healthcare legislation, his significant contributions to ProPublica, and his book 'Never Pay the First Bill,' which empowers patients and employers to fight back against corrupt billing practices.

The episode also includes an earlier interview with Marshall, focusing on his perspective as an investigative reporter, the exploitation within the healthcare system, and the importance of patients and employers demanding transparency and fairness. The episode encourages listeners to continue Marshall's legacy by subscribing to the Marshall Health Academy and purchasing access for employees.

09:28 What’s the point of view that Marshall is coming from with his investigative reporting?

09:57 “How does this affect the people who are paying for it and the people who are undergoing the care?”

10:49 “There’s a lot of good people working within this very messed up system.”

11:03 Why are patients considered outsiders in the healthcare system?

11:45 “What’s happened in healthcare is that the stakeholders treat each other more as the customer.”

13:45 What is upcoding?

17:18 “These are schemes that have been created within the industry to increase revenue.”

17:46 “This system is not set up for the benefit of the patient.”

18:13 “On the financial side, the industry is actually oppressing the American people.”

19:14 “We have been expected to pay whatever aggregate sum is thrown at us.”

20:21 Why have patients been so passive toward this crooked healthcare system so far?

22:05 What’s the difference between making a profit and profiteering?

29:45 What are the first-order and second-order consequences of what’s happening in health care right now, and which of these consequences will actually drive change?

30:45 “When you tell the truth about what’s going on … they become so ashamed … that they change their behavior.”

32:00 “The patient … is not their most important customer.”

32:50 “The sleeping giant is the employers.”