))
Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings
Manage episode 425488415 series 3482629
Contenuto fornito da Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a company dedicated to tackling the challenge of scaling personalized customer engagement.
Join us as Samuel delves into:
- The evolution of customer success from reactive support to proactive, data-driven strategies.
- How DataPlant synthesizes complex data to create hyper-personalized messaging.
- The critical importance of digital empathy in managing a growing number of customer accounts.
- Real-world examples of DataPlant's impact, including their work with Restaurant 365.
- Predictions for the future of customer success and the transformative role of AI.
Samuel's deep expertise and innovative perspective offer valuable insights and practical strategies for anyone involved in customer success. Don't miss this engaging episode that explores how DataPlant is changing the game and what the future holds for customer success.
HTTP://www.dataplant.com
https://www.ai4diversity.org/podcast/episode/1a1b4367/ai4diversity-meets-aura-or-ai4diversity-podcast-32
Please Like, Comment, Share and Subscribe.
You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.
61 episodi
Condividi
