"Journey Map Ops Unveiled: Navigating Customer Experiences with Richard, Maren, and Marc"

The Human Centered Design Podcast (Premium)

Contenuto fornito da Gerry Scullion and This is HCD. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Gerry Scullion and This is HCD o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

10M ago 1:01:24

MP3•Pagina principale dell'episodio

NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

Fast-track your career with our 12-week training programme: https://www.thisishcd.com/coaching-mentoring-for-innovators-change-makers

In this episode, stand in host Richard McMurray, service designer from the UK, meets Maren Hotvedt, service designer at Atlassian in the U.S., and Marc Stickdorn, service design expert from Austria. They delve into the world of customer journey management operations and discuss the practical application of journey maps as decision-making tools within organizations. Our host and guests share insights from their experiences, emphasizing the need for flexibility, scalability, and effective communication across teams.

331 episodi

#Society #Business #Gerry Scullion #Hello And Welcome #Arts #Graphic Design #User Experience #Tech #Software Development #Podcasting Education #HCD