Episode 31: Empathy and Aged Care with Sharon Blackburn CBE

The Professional Empathy Podcast with Leanne Butterworth

In this episode on The Empathy Podcast we explore Empathy and Aged Care with Sharon Blackburn CBE. The recent Royal Commission has brought much attention to aged care, and it may appear that empathy and aged care are mutually exclusive. Leanne and Sharon explore how empathy and relationships put the care back in aged care and why it is essential for our loved ones, families, aged care staff, and communities. Sharon shares with us the significance of relationship-centred care and how it can be practised to ultimately humanise the healthcare sector.

Sharon is an experienced social carer who has worked in the sector for over 40 years. She has held multiple executive leadership roles within non-profits and for-profit charities. She is passionate about helping people in organisations become the change they want to see in the world. Sharon was awarded a CBE in the Queen's New Year's Honours in 2016 for her contributions to nursing and non-profit organisations.

Sharon discusses the importance of involving clients in their own care and learning what matters to them. To truly build relationships with clients, healthcare professionals must acknowledge their thoughts and feelings and act accordingly. Not only does this improve the quality of care experienced by clients but the work engagement and satisfaction experienced by aged care professionals.

https://www.empathyfirst.com.au
Email Sharon on [e-mail]