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Are Customer Success and Project Managers Frenemies?
Manage episode 379431236 series 3294884
Contenuto fornito da William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da William Belcher & Valerio Bianconi, William Belcher, and Valerio Bianconi o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Hosts William and Valerio speak to Carlynn McCarthy, a Professional Services Project Manager who has worked at a number of small and large, on-premises and SaaS companies working on large-scale enterprise customer implementations.
We tackle the complex delineation of responsibilities of PMs and CSMs, especially when it comes to ownership of customer onboarding, executive relationships, project handover, escalations and more.
Tune in for an interesting debate, and to find out if Implementation Project Managers and CSMs are compensated on the same metrics or not...
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