S1E25 - Interviewing for Tech Customer Success Roles

Zicklin GCMC Podcast

Episode Notes

In tech, Customer Success roles are a conglomerate of various functions and activities, which include Marketing, Strategic Client Relationship Management, Technical Account Management, Sales, Training, Implementation, Sounding Board, and much more.

When interviewing for these roles, candidates need to be prepared for different interview scenarios and questions, but all with a common focus: helping customers succeed and stay on.

In this discussion, these Baruch alumni talk about interviewing for Customer Success roles, what hiring managers look for in candidates, and other thoughts:

• Tim Aaron (MBA '21), Customer Success Manager at Optimove https://www.linkedin.com/in/timothy-aaron/
• Bobby Koch (MBA ’20), Customer Success Manager at Adobe https://www.linkedin.com/in/robertekoch/

The episode is moderated by Justyn Makarewycz, Associate Director of Employer Relations at the GCMC (https://www.linkedin.com/in/justyndm/)