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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide. At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of k ...
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Insurance 360

Pinnacle Financial Services

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Insurance 360 is made with insurance professionals in mind. I360 explores everything in the world of insurance sales and marketing. Join the team as we explore, insurance selling ideas, marketing trends, insurance carriers, lead generation methods and more. If you are now, or are considering selling such products as Medicare Advantage, Medicare Supplements, Prescription Drug plans, life insurance, annuities, final expense and ancillary health products such as dental and hospital indemnity, I ...
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Healthy life style changes for mind, body and spirit. **Protected by the Fair Use Act, for Entertainment, Commentary, Reporting, and Educational purposes** Support this podcast: https://podcasters.spotify.com/pod/show/southernbelle-74/support
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Behind the Lavalava

Behind the Lavalava Cast

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Welcome to Behind the Lavalava! Here, you will find authentic, firsthand perspectives on Pacific Island culture and life from a group of seasoned veterans. We share stories and express our opinions, all drawn from our own life experiences. This podcast places a special emphasis on all veterans, the people and cultures of the Pacific, and small businesses.
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show series
 
Send us a text In this episode, we talk with Bryce Viliamu Scanlon, a Comcast Business representative who shares his journey from residential technician to business account manager. Bryce now focuses on helping small businesses in Utah find solutions that drive growth and resilience. He highlights the importance of adapting to the times, offering s…
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If you've never heard Dr. John Kois speak, now is the time! Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to talk about an upcoming, once-in-a-lifetime event with Dr. Kois and Dr. Coachman. You will hear two perspectives from two brilliant minds about optimizing clinical outcomes through digital dentistry. To le…
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784: Unlocking the Power of Influence in Your Dental Practice – Dr. Christopher Phelps Do you wonder why patients decline treatment? Do you wish your team would get things done? Then you need to harness the power of influence! To help you understand the principles behind motivating others, Kirk Behrendt brings back Dr. Christopher Phelps, CEO of Th…
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783: How to Niche Your Practice to Increase Your Production and Get More Time Off – Dr. Haissam Dahan If you're a general dentist, you do a little bit of everything. But there's a way to reduce competition, attract your ideal patients, and work less without doing it all. Having a niche is the best way to grow your practice, and today’s guest shares…
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782: Synthetic Opioids in Dentistry – Tom Viola, R.Ph., C.C.P. We think we know about drugs and the people who use them. But there is so much we get wrong — and it could be harming our patients! To help you prevent harm and improve your prescribing practices, Kirk Behrendt brings back Tom Viola, “Mr. Pharmacology” and founder of Pharmacology Declas…
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781: What to Say When a New PPO Patient Calls Your Out-Of-Network Office – Dr. Barrett Straub & Dr. Christopher Mazzola A new patient calls your office. They're PPO and ask the dreaded insurance questions. What do you say to bring them in? If you're feeling stuck, keep listening to this episode! Kirk Behrendt brings back Dr. Barrett Straub, ACT’s C…
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Send us a text Introducing to the podcast: BOSS Agent Portal and CRM! The ultimate guide for insurance agents to harness the power of technology and revolutionize their business. Dive deep into the world of the first AI-enhanced CRM built specifically for insurance professionals. Learn how BOSS ensures HIPAA and SOC 2 compliance while offering seam…
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Too many people have sleep apnea — and too many people go undiagnosed and untreated! There is a way to help these patients, and that is to include dental sleep medicine in your practice. To help you do it effectively, Kirk Behrendt brings back Dr. Mark Murphy, executive director of the International Academy of Sleep, with advice for helping sleep-d…
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You're always busy — yet you make no money! Being a referral-based, fee-for-service, and diagnostic practice is the way to fix it, and Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share how to successfully build this type of practice. Enjoy dentistry while still making money! To learn how, listen to Episode 779 of The …
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You think you're billing your full fee — but you're not! So, to help you get the pay you deserve, Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to explain why billing your full fee is crucial, how to train your team members to do it, and ways to not be the limiting factor to collecting your full fee. Stop working one out of e…
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Objections are a normal part of your practice. They are also opportunities if you change your mindset! To help you reframe objections and see them as gifts, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, with advice and strategies so you can overcome the most common objections you hear in your office. Help more of your pati…
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Send us a text In this episode, we dive into the world of Medicare with sales agents Renee Curtis and Kyle Cross, exploring their passion for community service and their journey from different professional backgrounds into the health insurance industry. They discuss the complexities of Medicare, particularly the benefits of Medicare Advantage plans…
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776: How We Created a Great Dentist-Assistant Team – Dr. Charlie Ward & Ale Gonzalez To create the best experience for your patients, you need the best people on your team. To show what that looks like, Kirk Behrendt brings back Dr. Charlie Ward and his amazing assistant, Ale Gonzalez, to share their tips for cultivating a great team relationship. …
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775: PPO Write-Offs Demystified: Unlock Strategies to Retain More of Your Hard-Earned Money! – Dr. Barrett Straub & Christina Byrne Do you want to trade more time at the office for less energy, less money, and less memories with your family? If you want to stop giving up your time for write-offs, don't miss this episode! Kirk Behrendt brings back D…
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Dentistry uses modern technology — but the dentistry that's done is not always modern. We are still treating symptoms rather than identifying the cause, and this leads to further problems down the line. There is a better way to help patients, and Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, along with his mento…
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773: Consistency is King: Unlock the Hidden Path to More Success - Dr. Kevin Groth Do you ever feel like your life is falling apart? Are you overwhelmed and exhausted every day that you work? There's one habit that can help you fix that! Being consistent is one of the greatest things you can do. To explain how this is the key to a better life, Kirk…
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772: Tracking Success: Data Insights for Thriving Dental Practices! – Angela Heathman If you're at the office over 200 days, that's too much time at work! You can be there less and make more money — you just need to understand your data. To offer some insight into the numbers you need to know, Kirk Behrendt brings back Angela Heathman, one of ACT’s…
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771: How Do We Create a Patient-Centric Care Plan? – Katrina Sanders There are 32 white structures in your patients’ mouths — and it’s not the only thing you need to treat. Dentistry is important for whole-body health, and each body that comes in is different from the next. It’s time to drop the one-size-fits-all approach and create a patient-centr…
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770: Dental Overhead Essentials: 2 Aspects You Can't Ignore – Christina Byrne If you want to make smart business decisions, there's one important thing you need to know. Overhead is the key, and Kirk Behrendt brings back Christina Byrne, ACT’s director of operations and amazing coach, with a framework to help you think better about overhead and max…
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You have a million problems to solve in your business. Do you know what else you have? An amazing team that can help you. All you need to do is empower them! To help them support you in the way you need, Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to share one tip for effectively solving problems with your team. Remember…
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Send us a text In this episode, we sit down with Jennifer DeBuhr, the dynamic force behind the LeadingResponse seminar program. Jen shares her insights on how her team helps insurance agents across the nation connect with their ideal clients through powerful seminar marketing strategies. We'll dive deep into the nuts and bolts best practices for ag…
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768: Breaking Down the Barriers in Dentistry & Medicine – Dr. Tiffany Lamberton Your body is interconnected. If you’ve hurt your neck, you’ve probably hurt your jaw joints. But if they go hand in hand, why don't more dentists collaborate with their medical colleagues? To break down the barriers between dentistry and medicine, Kirk Behrendt brings i…
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Do you want a more balanced life, but don't know where to start? It’s not as complicated as you think! To help you simplify the process, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, and his guest, Dr. Konstantin Kross, to share the dentist’s life management system, a simple way to organize your time and energy …
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Is your practice a leaky bucket? Do you keep pouring water in, only to have most of it flow back out? Then it’s time to plug those holes! To help you fix your bucket, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with a framework to improve patient retention. Keep your schedule full, and with the right type of people! To …
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765: Outshine Competitors, Release Your 3 Uniques – Courtney Dalton Many dentists provide great dentistry. So, why should a patient come to you? To help you answer this important question, Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, with strategies to find three things your practice is uniquely good at. Become better at…
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764: Cash Flow Kings and Queens: The Dentist’s Guide to Mastering Accounts Receivable – Ariel Juday What is your favorite collections agency? Your answer should be, “None of them!” Sending patients to collections is not worth the hassle. Instead, you should prevent getting to this point in the first place. To help you master accounts receivable and…
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Send us a text In this episode of our podcast, we introduce the new segment "Am I the Fiapoko?" where we dive into real-life dilemmas and offer our candid opinions. First, we discuss a man who refused to congratulate his sister on coming out due to concerns about her relationship choices. Next, we explore a vacation conflict where a woman is asked …
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763: Leadership for the Restorative Dentist – Kirk Behrendt DOT Fest Exclusive In this special episode, Kirk Behrendt shares his exclusive presentation from the Dental Online Training Fest. He shares some of the basic principles that will elevate your leadership skills and help you create the practice you dream of. To learn the blueprint for a bett…
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What is the number-one enemy of teeth? Sometimes, it’s the dentist! Esthetic dentistry is rising in popularity — and harming many patients. To highlight the difference between esthetic and healthcare dentistry, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to explain why esthetics has its place, but shouldn't be…
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761: The Energy Quotient & How Many Days You Work for Free as a Dentist – Dr. Barrett Straub You've put a ton of time, money, and effort into becoming a dentist. You deserve to make a profit! If that sounds impossible, keep listening. Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to explain why working harder isn't making you more money,…
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Collecting 95% sounds great — until you do the math. That missing five percent of your net production is a lot of money! To help you understand what's picking your pockets and how to put a stop to it, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, with some strategies to eliminate the silent killer of your profit. To learn the quickest, e…
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Send us a text Change is certainly the norm in the insurance industry. In our latest podcast, hear how the Court Stay on the 2025 Final Rule will impact Medicare Advantage and Part D. You won't want to miss this episode to see how you can continue to increase and manage your insurance business in an ever-changing environment.…
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Whether it’s preventing burnout, maximizing profitability, or enhancing your patients’ experience, you need data. Knowing your numbers will empower your team, and Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, and Heather Crockett, one of ACT’s amazing coaches, to help you identify the data you should be tracking to elevate …
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In dental school, you're taught to be the answer for everyone. But who are you really the answer for? To help you answer this critical question, Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to explain why you don't need to be everyone’s dentist, and how to be selective with the patients you see. To learn how to build a su…
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757: 1 Simple Way to Prevent No-Shows – Miranda Beeson Who do you blame for holes in your schedule? If you said admin, it’s time to reassess your systems! Cancellations and no-shows start in the back, not up front! To help you reduce them, Kirk Behrendt brings in Miranda Beeson, ACT’s director of education, to provide a simple solution for keeping …
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Send us a text In this episode, we sit down with Eduardo Marquez, the founder of Mortal Triumph, to delve into his journey from a bomb technician in the military to a business owner in Utah. Eddie shares his background, including his extensive travels and the challenges of transitioning from California's beaches to Utah's mountains. We explore his …
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756: How to Kickstart Your Best Year Yet: The Ultimate Guide to Getting Started! – Heather Crockett Do you want a better year? Are you dreaming of working less days? There's one thing you need to do to make it happen — start planning ahead. To teach you how, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with the ultimate…
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A beautiful smile is always the goal — but it’s not the only goal in orthodontics. To reframe the role of early intervention and how it can transform patients’ lives, Kirk Behrendt brings back Dr. Rebecca Bockow, instructor from Spear Education, to explain the benefits beyond straightening teeth. When you understand the potential of orthodontics, y…
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Send us a text In this episode, join us as we chat with Su'a Andrew Isaako, the cofounder of Pou O Toa, currently based in Brisbane, Australia. Su'a shares the exciting details of the first-ever Ailao Afi Fireknife Competition in Australia, Toa Ole Afi Pati Levasa, set for September. Discover Su'a's rich journey from American Samoa to Brisbane, and…
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Dealing with insurance is not fun. It’s frustrating, time-consuming, and the least enjoyable part about dentistry. But there are ways to make it tolerable! To share how, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, with three tips to get your team aligned and ready to have the insurance conversation with your patients. To …
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Send us a text In this episode of Insurance 360, we are thrilled to announce the upcoming Pinnacle Championship Series of events! Join us as we reveal the exciting details and dates for three major events at iconic venues: MetLife Stadium on August 29th, Citizens Bank Park on September 19th, and Nissan Stadium on September 26th. These events will f…
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753: Maximize Your Margins: Slash PPO Write-Offs and Skyrocket Your Dental Profits – Dr. Barrett Straub & Miranda Beeson Do you want to own a practice just for someone else to control it? If not, don't miss this episode! Kirk Behrendt brings in Dr. Barrett Straub, ACT’s CEO, and Miranda Beeson, ACT’s director of education, with a treatment plan to …
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752: 5 Things Nobody is Telling You About Profit in Your Dental Practice – Dr. Barrett Straub If you work more hours, you make more money — except you don't! More dentists are spending more time in the office, only to wonder where their money went. There's a way out of this scenario, and Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to d…
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If you need new patients but don't know how to bring them in, don't miss this episode! Kirk Behrendt brings back Dr. Jim McKee, founder of Chicago Study Club, to share five of the best ways he’s learned to attract new, high-quality patients that will stay for the rest of your career. To learn what patients want and how you can provide it, listen to…
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Send us a text In this episode, Dr. Stephen Oblad, a veteran dentist and owner of Millcreek Advanced Dental in Salt Lake City, Utah, shares his journey and passion for dentistry. Dr. Oblad recounts his life experiences, including living in various parts of the U.S. and serving in the military, which profoundly shaped his career. He delves into the …
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Send us a text In this episode, we're taking a close look at the Inflation Reduction Act and its big changes to Medicare Part D. Join us as we unpack the major updates and chat about the impact on premiums, formularies, agent commissions, and more. Remember, the impact on Part D will also impact Medicare Advantage plans. Co-pays, deductibles, and a…
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A scanner can do amazing things — if you know how to use it! If you don't, it leads to frustration for you, your patients, and your lab. To help you overcome the barriers and become a master at scanning, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to reveal 15 scanning nightmares that you can learn to identify…
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749: When is the Right Time to Take the Right CE? – Dr. Christopher Mazzola Continuing education is critical for your practice. But if you don't take the right ones at the right time, it could be harmful for you and your team! To help you optimize your CE experience, Kirk Behrendt brings in Dr. Christopher Mazzola, a CE provider from the Pankey Ins…
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Send us a text In this episode, the discussion revolves around societal perceptions and personal journeys intersecting with faith and culture. It begins with a viral video where women are asked if they'd rather encounter a random man or a bear in a forest, revealing underlying fears and societal dynamics. The conversation then shifts to personal ex…
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