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The CX Podcast by Plantt - We're talking to leaders and experts from the CX and CS industry about their challenges, solutions and experiences, helping each other grow.
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Celebrating people and their passions because nobody can do it like you can. I love that everyone has a story that is unique to them. Our journeys are all different, but we can still learn so much from one another. I am grateful that through my own journey as an actor I have had the opportunity to meet so many incredible people. On my podcast you will get to hear their stories. This podcast is for the dreamers and the inspired. For the people who love people and are completely uninterested i ...
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I Am Gabrielle ByndLoss and Sam Valentine - Fostering Community and Resilience in the Acting Industry, Confronting Mental Health and Learning to Be Authentic
48:52
Ever felt like the acting industry was a lone wolf's territory, filled with competition and solitary struggles? Gabrielle Byndloss and Sam Valentine, two seasoned actors, have shaken up that narrative by creating a haven for their peers. Their shared journey, encompassing the highs and lows of an actor's life, unfolds in this episode as they talk a…
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I Am LaQuanda Plantt - Revealing the Magic Behind the Scenes in Casting, Producing, and Directing
56:41
Laquanda, the visionary behind ElleQ Casting, shares her tale of transformation from going back to school to founding her own casting company. Her journey is peppered with challenges, like juggling waiting tables with casting directing, yet she emerges with invaluable insights on professional development and the development of self. Her narrative i…
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I Am J. Monson - Capturing the Art of Location Management, On-Set Challenges, and Crafting Authentic Stories Behind the Camera
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Venture into the reality of film production where stakes are high and the unexpected becomes the norm. Jay recounts tales of uninvited "bogies," homeowners navigating the invasion of their personal space, and the art of keeping cool when tempers flare. We reflect on the personal evolution found in the face of on-set trials, the satisfaction of scou…
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I Am Sonny Dang - Unveiling the Glamour and Grit of the Modeling Industry, Club Promoting and More
36:04
Picture this, a regular New York City server, scouted and thrust into the glitz and glamour of the modeling industry. Sonny, with his firsthand experiences, will enlighten us on the inner workings of the industry, the role of modeling agents, and the stringent standards models must adhere to for bookings. Sonny openly shares his experiences. He’ll …
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I Am Sanna Erica - From Modeling to Acting, Embracing Digital Content Creation, and Advocacy For Labor Rights in Hollywood
40:48
In this weeks episode I sit down with Sanna Erica, a multi-talented creative. She offers her unique insights on transitioning from modeling to acting, and opens up about the challenges she encountered, her creative journey, and her current projects; including her upcoming sketch comedy show. If you're interested in content creation or acting, Sanna…
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I Am Caleb Holland - Tracing His Martial Arts Journey, Achieving Professional Success, and the Future of Iron Wolf Academy
44:52
On this episode, Caleb Holland sits down with me to discuss the exciting journey of entrepreneurial venture, particularly in the realm of martial arts. We highlight the importance of tangible results and the need for a "trust but verify" mentality. We discuss personal expression in Brazilian Jiu Jitsu and business, and how recognizing one's self-wo…
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I Am Andres Perez - From Poetry to Hip Hop, Exploring Mental Health, Intuition and Finding Individuality in Music and Acting
47:42
Join us for an intimate conversation with the dynamic artist, Andres Perez, AKA S.O.B.R.I.N.O. We journey through his life, uncovering how a third-grade poet grew into an artist who seamlessly merges Trap Music and Spanish music to create a sound that's uniquely his. Listen as he discusses standing out in the entertainment industry by finding your …
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I Am Mallory Ivy - Navigating the Acting World, From Early Career to Working Multiple Jobs the SAG Strike and Everything In-between
56:31
On this Episode, Mallory Ivy opens up about the art and experience of acting itself. She discusses the joy she derives from connecting with her co-stars and the mindfulness required in acting. She also gives us a glimpse into the benefits of Meisner training and the often underestimated value of self-observation in honing one's craft.…
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Imagine stepping onto a stage at the tender age of 14 to overcome paralyzing stage fright. You'd probably question where you'd find the courage, wouldn't you? Well, that's what seasoned actor Patrick Lemon did, influenced by his opera singer mother and television personality father. In this heartwarming and poignant episode, we explore Patrick's fa…
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Conversational Design is a relatively new expertise in the CX world, but a critical one for companies who are using automation. We spoke with Mary about the importance of designing the conversation with the customer, and how it can help make chatbots deliver on their promise (and turn a little more human-like).…
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Michael Callahan from Orbit talks about the important role CX leaders have in the relationship with the customers, and the impact it has over the conversation and language of the entire product.
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The CX Podcast: How Michael O’Reilly, VP Global Customer Experience, Solved CX Issues at Eventbrite
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We spoke with Michael O’Reilly, VP Global Customer Experience at Eventbrite about the challenges in the CX industry, why automation on its own is not enough and what's the most important question you need to ask yourself in order to provide an excellent customer experience.
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