Artwork

Contenuto fornito da Optimal Living Daily LLC and Optimal Living Daily | Dan W.. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Optimal Living Daily LLC and Optimal Living Daily | Dan W. o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Player FM - App Podcast
Vai offline con l'app Player FM !

1417: [Part 2] Customer Service Skills: How Would You Handle These Awkward Situations by Steve Chou of MyWifeQuitHerJob

8:28
 
Condividi
 

Manage episode 434695254 series 1318600
Contenuto fornito da Optimal Living Daily LLC and Optimal Living Daily | Dan W.. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Optimal Living Daily LLC and Optimal Living Daily | Dan W. o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1417:

Steve Chou shares practical solutions to tricky customer service situations, demonstrating the importance of balancing customer satisfaction with business integrity. His insights highlight effective strategies for handling disputes, lost packages, and incorrect orders, emphasizing trust and preventative measures.

Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/

Quotes to ponder:

"We ended up shipping her an extra dozen napkins free of charge but we marked her name in our database as 'questionable.'"

"While it wasn’t our fault her shipment was delayed, we felt that it was our responsibility to rectify the situation."

"My general philosophy is that if the customer is placing their trust in your store to deliver the goods that you have advertised, that you should return their trust as well."

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2396 episodi

Artwork
iconCondividi
 
Manage episode 434695254 series 1318600
Contenuto fornito da Optimal Living Daily LLC and Optimal Living Daily | Dan W.. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Optimal Living Daily LLC and Optimal Living Daily | Dan W. o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com.

Episode 1417:

Steve Chou shares practical solutions to tricky customer service situations, demonstrating the importance of balancing customer satisfaction with business integrity. His insights highlight effective strategies for handling disputes, lost packages, and incorrect orders, emphasizing trust and preventative measures.

Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/

Quotes to ponder:

"We ended up shipping her an extra dozen napkins free of charge but we marked her name in our database as 'questionable.'"

"While it wasn’t our fault her shipment was delayed, we felt that it was our responsibility to rectify the situation."

"My general philosophy is that if the customer is placing their trust in your store to deliver the goods that you have advertised, that you should return their trust as well."

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

2396 episodi

Tutti gli episodi

×
 
Loading …

Benvenuto su Player FM!

Player FM ricerca sul web podcast di alta qualità che tu possa goderti adesso. È la migliore app di podcast e funziona su Android, iPhone e web. Registrati per sincronizzare le iscrizioni su tutti i tuoi dispositivi.

 

Guida rapida