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Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088
Manage episode 462281326 series 3479744
Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the importance of authentic networking in career growth.
Chapters:
- Intro
- Crafting value with micro-content
- The rise of digital in customer success
- What even is "digital" in CS?
- Overzealous tracking gone wrong
- Insightful secret shopping for empathy
- Building a media empire: small wins, big vision
- The emotional toll of job hunting
- Why networking is your secret weapon
- Building trust and connections in CS
- Acknowledging the champions behind the scenes
- Where to find Dillon and Lifetime Value Media
Enjoy! I know I sure did…
Dillon's Linkedin: https://www.linkedin/com/in/dillonryoung
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Capitoli
1. Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 (00:00:00)
2. Digital Customer Experience Podcast Insights (00:00:33)
3. Customer Experience and Secret Shopping (00:17:42)
4. The Power of Networking in Employment (00:33:16)
92 episodi
Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Manage episode 462281326 series 3479744
Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this job market. He and Alex explore actionable strategies for creating empathetic customer experiences, leveraging digital tools to drive value, and the importance of authentic networking in career growth.
Chapters:
- Intro
- Crafting value with micro-content
- The rise of digital in customer success
- What even is "digital" in CS?
- Overzealous tracking gone wrong
- Insightful secret shopping for empathy
- Building a media empire: small wins, big vision
- The emotional toll of job hunting
- Why networking is your secret weapon
- Building trust and connections in CS
- Acknowledging the champions behind the scenes
- Where to find Dillon and Lifetime Value Media
Enjoy! I know I sure did…
Dillon's Linkedin: https://www.linkedin/com/in/dillonryoung
Thank you to our sponsor, QueryPal!
QueryPal is an incredible platform for support leaders who want to optimize their operations!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Capitoli
1. Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088 (00:00:00)
2. Digital Customer Experience Podcast Insights (00:00:33)
3. Customer Experience and Secret Shopping (00:17:42)
4. The Power of Networking in Employment (00:33:16)
92 episodi
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