Josh Newman: Revolutionizing Workforce Design: Global Head of People and Strategy @ WPP

The POZCAST: Decoding Success with Adam Posner

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Takeaways:

- Work architecture is essential for understanding how work gets done.

- Workforce design and strategy are closely linked.

- Employee experience mapping can enhance workforce design.

- Onboarding is a critical stage in the employee journey.

- Mutual responsibility exists in managing employee expectations.

- Technology can complicate employee experiences if not implemented thoughtfully.

- Future-ready organizations prioritize employee development and upskilling.

- HR must claim a seat at the revenue table to drive business outcomes.

- Remote work requires intentional design to foster collaboration.

- Contentment is a dynamic goal worth striving for in one's career.

Summary

In this conversation, Adam Posner and Josh Newman delve into the intricacies of workforce design and employee experience. They discuss the importance of understanding work architecture, the critical stages of employee onboarding, and the mutual responsibilities of employers and employees in managing expectations. Josh shares insights from past workforce design projects, highlighting lessons learned from failures and the significance of creating future-ready organizations that prioritize employee development. The discussion also touches on the evolving role of HR in driving revenue, the challenges of remote work, and the impact of parenthood on leadership styles. They conclude with reflections on career advice and the true definition of success.

Chapters

00:00 Understanding Workforce Design and Architecture

02:59 Employee Experience Mapping: The Six Stages

05:56 Mutual Responsibility in Onboarding

08:53 Lessons from Workforce Design Failures

11:52 Future-Ready Organizations: Human-Centric Approaches

14:37 The Role of HR in Revenue Generation

17:48 Navigating Remote Work and Mentorship Challenges

20:18 The Transformative Power of Parenthood

26:44 Navigating Work-Life Balance and Productivity

31:55 The Future of Work and Employee Value Proposition

34:56 Defining Success Beyond Traditional Metrics