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Managing Client Expectations | Nicole Macdonald, January Made Design
Manage episode 261579952 series 2656686
TOPICS COVERED
Nicole’s business journey
How Nicole manages her clients now compared to when she first started
The documents and systems Nicole has implemented over time to manage client expectations
Managing client onboarding and information gathering
Difference between over delivery and out of scope work
Where to start if you want to implement new client expectation strategies in your business
10 episodi
Manage episode 261579952 series 2656686
TOPICS COVERED
Nicole’s business journey
How Nicole manages her clients now compared to when she first started
The documents and systems Nicole has implemented over time to manage client expectations
Managing client onboarding and information gathering
Difference between over delivery and out of scope work
Where to start if you want to implement new client expectation strategies in your business
10 episodi
All episodes
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