Unlocking the Secrets to Diffusing Tense Situations with Hesha Abrams

Communication TwentyFourSeven

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Ever felt like you're tiptoeing through a minefield of conflict, unsure of how to disarm the tension? Hesha Abrams, a former litigator now donning the hat of a master mediator, joins us to share her transformative strategies from her book, "Holding the Calm: The Secret to Resolving Conflict and Defusing Tension." This conversation is a revelatory guide to address disagreements with finesse, whether they're simmering at work or boiling over at home. She details her evolution from the courtroom to a mediator's chair, weaving in her dual role as a mother, and underscores the necessity of early intervention in conflicts.
This episode isn't just about averting crises; it's a masterclass in communication that dignifies all parties involved. We dissect the art of validating others—how a few choice words can cool the hottest of heads and turn adversaries into allies. You'll walk away with practical tools for those moments when political debates get heated or when you're confronted with opinions that challenge your own.
Join us for an episode that promises to not just change the way you talk, but potentially transform the way you navigate all of your relationships.
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Capitoli

1. Unlocking the Secrets to Diffusing Tense Situations with Hesha Abrams (00:00:00)

2. Effective Conflict Management and Resolution (00:00:07)

3. Conflict Resolution and Validation Techniques (00:11:27)

4. Empathy and Setting Boundaries (00:18:17)

5. Promoting Civil Discourse for Better Communication (00:31:49)

6. Building Relationships Through Effective Communication (00:46:02)