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Customer Service: Guide, Delight, Celebrate and (sometimes) Rescue.
Manage episode 359882410 series 3443015
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When you focus on your customers – internal and external – you understand what they really need and how it connects to how you can best support them. Sheryl and Mike discuss an approach that will help you anticipate needs, provide creative and appropriate solutions, overcome challenges and add value . When you do that, customers aren’t just satisfied, they’re grateful. And they don’t just come back – they bring others with them.
Click here to learn more about the history and concept of Imagineering.
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