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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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Individuals from a variety of backgrounds join us to discuss customer loyalty, engagement, and how to create brand advocates. ethos is the leading loyalty platform for brands who want to deliver exciting benefits to their customers in one place. One solution for customers to receive their special discount, watch an exclusive behind-the-scenes video, access a limited product, and so much more. Check us out at heyethos.com
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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Transform your customer experience with solutions to better connect, engage, and serve your constituents.
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practition ...
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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Podcast con sugerencias y tips de CRM, Engagement, Marketing, Ventas, Servicio, Comunidades y Redes Sociales (Customer Relationship Management).
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing te ...
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Pulse, presented by Intuji, is your go-to podcast for insights into the ever-evolving business landscape. We dive deep into how modern businesses can harness strategy, data, commerce, and technology to enhance their brand and customer experience and scale effectively. From the finer points of user experience (UX) and user interface (UI) design to the nitty-gritty of web development, software engineering, and DevOps, we cover many topics. But we don't stop there. Our discussions extend to cut ...
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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Conversations on the challenges of unlocking global understanding and creating hyperlocal customer experiences.
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I focuses on building “retention machines” for businesses. This involves going beyond just acquiring new customers to fostering long-term relationships and repeat purchases. His experience with on-site optimization, email automation, and customer reviews/loyalty programs demonstrates his understanding of the various levers that can be pulled to achieve this goal.
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Join Ankur Gattani, as he dives into engaging conversations with decision-makers face-to-face. These discussions are not your average chit-chat – he's getting into the what, why, and how of retention in organizations. From the human touch to the intricacies of products and technology, Ankur covers all the bases. So, strap in, hit play, and let's turn this podcast into your go-to source for understanding the ins and outs of keeping customers committed.
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Engagify CEO and Engaging Personalities: Fascinating Conversations with Industry Leaders podcast host Anders Boulanger is a certified speaking professional and has been building crowds and generating leads for clients since 2007. You’re gonna love this commercial-free industry leader spotlight show. We feature CEOs, Founders and Sales Leaders from 7-10 figure B2B companies. We’ll learn how they are making a difference in their customer’s lives and how they capture attention and deepen connec ...
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Welcome to The Disruptionists – the podcast for visionary entrepreneurs and business owners who are ready to redefine marketing and branding. Hosted by Jess Singh, a leader in innovative marketing, this channel explores transformative branding, advanced marketing tactics, and enhancing the customer journey. Each episode offers practical insights on brand strategy and business leadership, crafted to revolutionize the approaches of SME owners. Whether you're refining your marketing, exploring ...
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Stay ahead in the travel industry with our new podcast! Hear from experts and insiders as they discuss launching global brands, emerging trends, and valuable insights. We cover all the essentials for success in today's ever-changing landscape, including digital technologies, marketing, customer engagement, and how to increase bookings. Plus, get actionable tips from industry leaders that you can implement right away. Don't miss out on this essential resource for profiling the latest travel t ...
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Would you like to uncover how Leaders with Heart lead their teams and engage and retain them in the process? Join Heather R. Younger, J.D., the best-selling author of The 7 Intuitive Laws of Employee Loyalty, The Art of Caring Leadership, and The Art of Active Listening. Heather is the Founder and CEO of Customer Fanatix. Join her as she interviews amazing leaders from all over the world and all walks of life to find out what drives them to be more emotionally intelligent leaders with winnin ...
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Increase customer engagement, drive leads & empower employees with expert tips, training & impactful insights.
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I'm passionate about helping pharma field teams feel confident using technology to engage with healthcare professionals. I want them to feel good about themselves and achieve amazing results. To explore this topic, I've been interviewing inspiring pharma leaders to learn from them for this Digital Transformation Series. - Mehrnaz Campbell, Founder and CEO of Cheemia & Cheemia ReSET Author of The Omni Advantage
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Buying followers for your Instagram profile can translate to overnight success, demonstrating to the platform that your profile content is reliable and valuable, while enabling other users to access your content via an increased presence on the Discovery and Explore pages. But to achieve high levels of success, you need to partner with the best, which is where Twicsy comes in. With an emphasis on customer service and the online experience, all followers that are sold via Twicsy’s packages ar ...
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Welcome to Catalyst, the Launch by NTT DATA Podcast. Catalyst is an ongoing discussion for digital leaders dissatisfied with the status quo and optimistic about what’s possible through smart technology and great people. In this studio we believe in shipping software over slideware, that fast will follow smooth, and aiming to create digital experiences that move millions is a worthy pursuit.
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Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis.
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Customer Experience & Employee Engagement
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Welcome to the Marketing Hospitality Podcast, where we unravel the secrets of successful marketing in the ever-evolving hospitality industry. Join marketing veteran and Clover Media Founder Eddie Garrison as he shares insights on leveraging digital trends, customer experiences, and innovative strategies to elevate your hospitality business. From mastering social media engagement to navigating the world of influencer partnerships, this podcast is your compass in the dynamic landscape of hospi ...
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Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!
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In this podcast hosts Seth Earley & Chris Featherstone invite a broad array of thought leaders and practitioners to talk about what's possible in artificial intelligence as well as what is practical in the space as we move toward a world where AI is embedded in all aspects of our personal and professional lives. They explore what's emerging in technology, data science, and enterprise applications for artificial intelligence and machine learning and how to get from early stage AI projects to ...
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CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions ...
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Relationships at Work - Leadership Mindset Guide for Creating a Company Culture We Love
Russel Lolacher - leadership and workplace relationship advocate
Relationships at Work - leadership mindset guide to creating a company culture we love. A relatable and honest show on leadership, organizational culture and soft skills, focusing on improving employee engagement and company culture to inspire people to apply, stay and thrive. Because no one wants leadership that fosters toxic environments at work, nor should they. Host, speaker and communications leader Russel Lolacher shares his experience and insights, discussing the leadership and corpor ...
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Customer Engagement Radio
Ray Stendall chats with Shep Hyken, Marshall Goldsmith, Jill Konrath with inspiration from Steve Jobs, Zappos, Nordstrom, Walt Disney, Lexus, Ritz Carlton
Business Solutions
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Once upon a time in the digital expanse, there was a gathering of minds so vibrant and electric it could only be described as The Quest for Epic Engagement. Picture this, my friend: an enchanting corner of the internet where the air crackles with creativity, and the voices of the most innovative coaches and creatives share their unique secrets for captivating audiences. This isn't just any podcast, grasshoppers. It's a veritable roundtable where each guest brings their own flavorful ingredie ...
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Business Chop guests bring relevance, excitement and solutions to the entrepreneurial journey. They speak of its challenges and rewards. Whether you are a startup, just earned your first $10,000 or $100,000 or your first $1 million or preparing for a merger and acquisition, exit or succession plan, marketing, our conversations inspire and empower. Business professionals chop it up with tips, hacks, resources, stories of success and how they rise daily to the challenge of entrepreneurship. Le ...
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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Welcome to "Be Human," the definitive podcast for B2B leaders ready to catapult their 7-8 figure enterprises into new realms of growth through digital marketing. Hosted by Danny Murawinski, a seasoned digital marketing maven and former professional snowboard coach, "Be Human" offers a unique blend of insights that merge the art of relationship-driven sales with the science of digital scalability. In a world where authentic connections reign supreme, learn how to finesse the critical human ex ...
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Marketers who put the customer at the center of their marketing strategy and focus on improving the customer experience through engagement practice customer experience marketing.
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their ...
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School Leader Soundbites is a podcast dedicated to empowering K-12 leaders with the latest insights and strategies in marketing and communications. Hosted by Veronica V. Sopher, a seasoned expert in the field, this podcast is your go-to resource for enhancing your school's communication strategies and making a meaningful impact in your community. School Leader Soundbites is sponsored by K12 Insight. Find me at: https://www.veronicavsopher.com/ Social: @VeronicaVSopher K12 Insight partners wi ...
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Movers and Shakers is a thought leadership forum that explores all facets of the latest marketing trends, strategies, and tactics centered around reaching your target audience and driving customer acquisition.
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This episode explores the strategies behind Macquarie Technology Group's success, as detailed in Joseph's new book "Customer Magic." It underscores the necessity for organizations, regardless of size, to create value through people, process, and technology. Macquarie exemplifies how challenging the status quo, focusing on customer-centricity, and o…
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Discover how community building can transform customer retention with experts Vaishali Dialani from Konabos and Krishna Chaitanya from Upshot.ai.
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Rodney Strong Vineyards was founded in 1959 when Rodney Strong chose Sonoma County in California as the ideal place to produce some of the best-known wines in the world. Three decades after its founding, Rodney Strong Vineyards’ management shifted to the Klein family, and today, their leadership continues the tradition of developing premium wines w…
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Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049
40:11
Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building digital first with humans c…
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“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. We can’t get enough of stories and look for them everywhere, from news to conversations to the commercials we can’t avoid on TV. Stories are an essential part of the human experience. In today's world, storytellin…
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While AI can certainly streamline processes and improve efficiency, it's essential to recognize its limitations in replicating the empathy and understanding that human interaction provides. Watch the full podcast episode here: https://youtu.be/bhRVvg8pBx4 With our featured guest Chris Hood founder and CEO of Muddy Robot Games, and author of the boo…
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Daniel Coullet, Senior Vice President of Global Support and Customer Experience, reveals the strategic pivot and implementation of digital initiatives over the past five years. This transformed Qlik's approach to customer success and significantly amplified customer engagement and satisfaction through innovative digital touchpoints. Key Highlights:…
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In this episode, we tackle the often-overlooked importance of consistency in marketing. While big, flashy campaigns tend to steal the spotlight, it's the steady, continuous efforts that truly make a difference in the long run. Join us as we explore: Why consistent messaging keeps your brand top-of-mind with your target audience How regular engageme…
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In this episode of our podcast, we sit down with Andy Hermo, the newly appointed Chief Operating Officer of iSeatz, to discuss the creative strides his company is making in digital commerce and loyalty technology. Andy highlights how iSeatz extends beyond typical travel offerings to include a variety of lifestyle rewards, enriching customer experie…
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With a clientele spanning across the U.S. and Canada, nventive specializes in crafting impactful mobile, web applications, and software solutions that increase engagement and enhance the user experience for brands. From strategy to delivery, nventive’s approach seamlessly blends creativity, technology, and strategic thinking. The core of nventive’s…
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We're lucky to have James Connell, a seasoned leader with over 20 years of senior experience in eCommerce and Retail as our next podcast guest. Recognized as the Canadian Marketer of the Year, James is renowned for driving customer-centric experiences through both quantitative and qualitative research. Tune in as we explore his strategic insights a…
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Summary In this episode, Danny discusses the importance of creating high-value offers that actually convert for B2B businesses. He emphasizes the need to build relationships with potential customers before jumping straight into a transactional offer. Danny suggests creating an environment where people can share their stories and be promoted, whethe…
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In this episode of Relationships at Work, Russel chats with author and speaker Bob Chartier on the relationships and practices we need to foster innovation and action at work. Bob shares his thoughts, stories and experiences with... Importance of relationships in effective leadership Tools for building relationships "Possibility Action" - how relat…
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What do psychological safety, your team's performance, and sports coaching have in common? Today, you're going to find out how belonging helps you innovate and perform beyond even what you thought possible. Today, Diana Cutaia defines what we mean by "peace" and that it is more than just the absence of violence. She also breaks down psychological s…
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Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051
51:13
Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Caring for your customers 02:…
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In this episode of The Disruptionists, host Jess Singh delves into the untapped potential of LinkedIn for brands. With over 700 million professionals on the platform, LinkedIn offers a unique opportunity for businesses to connect directly with their target audience. Jess explores why LinkedIn stands out among other social platforms and shares strat…
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🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:30 Why is customer experience important? What drew Jordan to CX? 7:00 How to create sustainably good experiences for customers 11:29 Contact center insight story …
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HelloFresh CRM Lead: Time To Be Novel, Making Customers More Than Profit & Cracking The Database Code
31:14
Lauren is joined by Alice Clark, the International CRM Lead for HelloFresh Market. HelloFresh, the German-based meal kit giant, are the largest meal-kit provider in the United States. As a “results-oriented automation nerd”, Alice champions marketing automation and synchronizing valuable data between all aspects of the CRM system. In the episode, L…
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In this episode, Heather explores the critical role of Active Listening in managing organizational change. She highlights the challenges of change, including uncertainty and fear, and emphasizes that Active Listening goes beyond simply hearing to understanding emotions and perspectives. Research shows gender gaps in feeling heard at work and stress…
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Chris and Clinton on how to focus more on less Some work days can feel like you’re stuck on a hamster wheel, you’re busy all day but then you realize that you haven’t moved an inch on any meaningful work. This week, Chris and Clinton help us get off the hamster wheel. Drawing on ideas from Cal Newport’s book Slow Productivity, they break down how y…
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Jill Pavlovich and Francisco Fram work very closely on shaping the customer experience for Albertsons shoppers. Together, they collect, integrate and analyze rich customer insights and then transform this information into compelling experiences across all channels. During this episode of Retail Remix, they share more details on: How their teams col…
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Jordi Pujol is a Director at Objective, Investment Banking & Valuation, and serves as an engagement leader for the firm's Valuation Advisory Services Practice. Mr. Pujol is responsible for expansion efforts in Los Angeles, California, where he serves local clients in addition to serving remote clients across the US. The interview began with Jordi P…
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Website: https://twicsy.com/buy-instagram-followers Address: District C1 Building, Office 209, World Trade Center, Dubai, UAE Phone: +1 855-848-9812 Email: instagramfollowerstwicsybuy@gmail.com Hashtags, tags: #twicsy #followers #instagramfollowers #buyfollowers #buyinstagramfollowers #instagram Google sites: https://sites.google.com/view/twicsybuy…
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Welcome to School Leader Soundbites, a podcast dedicated to empowering K-12 leaders with the latest insights and strategies in marketing and communications! Today, we're talking about Crisis Comms Planning- What's In Your Go Kit? What is a go kit? -An important tool for emergency/crisis preparedness. -Inside, include important documentation and sup…
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A Master Class: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on wh…
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Tours & Activities All Stars Talking 2024 Trends
1:17:37
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In this episode we bring together 3 All-Stars from the Tours and Activities space to share the key trends shaping our industry as we gear up for the summer travel season of 2024 and beyond. Kicking off the discussion, we are joined by Stephen Joyce, Vice President of Content at Arival, who enriches our understanding with his comprehensive grasp of …
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Join Irit Eizips in an insightful conversation with Christine Boermeester, Senior Director of Customer Success at Deltek. This episode delves into innovative strategies for scaling Customer Success operations, highlighted by Deltek's journey in structuring their CS team and implementing specialized roles. 🔍 Key Takeaways: - Insights into building s…
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Sell the Sizzle, Not the Steak: The Power of Benefit-Driven Email Marketing In email marketing, it's tempting to focus on your product's features. But to really connect with your audience, you need to sell the benefits. Don't just sell a fishing rod; sell the thrill of catching bigger fish. Don't just push a protein shaker; highlight the smooth, lu…
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This week’s episode of the “Sunny’s Silver Linings” podcast features MSP growth tips and insights from two seasoned entrepreneurs Patrick Clements and Michael Clements from SherpaDesk. In this episode, Sunny, Mike and Patrick delved into: — Navigating niche specialization for MSP growth — Prioritizing customer relationships for sustainable success …
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Digital Shaping in GovCon With Eric Gregory
1:26:31
1:26:31
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Summary In this episode, Danny introduces Eric Gregory, an experienced executive consultant and advisor in the government contracting industry. Eric shares his journey in the field of federal business development and proposal operations, highlighting the importance of continuous learning and the adrenaline rush of competing for federal business. He…
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In this episode of Relationships at Work, communications and leadership nerd (and host) Russel Lolacher asks the question, "would you tell your manager you were looking for a new job" and how the answer illustrates our relationship quality. Recently, Russel posed this question to his community online and the answers were... sad. What does it look a…
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We all know that data is the new oil, but how many legacy businesses are effectively fueling their operations with this powerful resource? What bottlenecks are preventing them from harnessing this data, and how can they measure ROI from MarTech tools? Join Ruchdi Hamed Naji as he shares his insights from the KSA Market. (00:54) - Ruchdi's Career Pa…
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In this episode, Sarah Richter, CMO at Emarsys SAP, discusses the evolving role of AI in retail marketing. She'll explore how AI can complement the human touch in marketing, helping marketers stay crucial to brand storytelling while utilizing tools like the AI Product Finder to enhance customer engagement and retention. We'll also discuss the inter…
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In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern workplace. She shares her journey from classroom to boardroom, offering a unique perspective on how her equestrian passion parallels her leadership philosophy. Through engaging anecdotes and expert advice…
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Welcome to another episode of Press 1 For Nick! Today, we have an interesting conversation with the banking maestro himself, Anton de Wet, Chief Client Officer at Ned Bank Retail and Business Banking. With a career that dates back to 1986, Anton is no stranger to pioneering strategies that revolutionize customer experiences in banking. He unpacks t…
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The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
38:45
Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!), what he’s most looking forward to at the …
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Consistency across consumer touchpoints is non-negotiable for marketing success. The average consumer now engages with a brand 9-15 times before purchasing (up from 7-13!), and every interaction counts. (Source: Global Consumer Insights Survey 2024) 78% of consumers feel more connected to brands with a consistent tone, and 83% say consistent visual…
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In this episode, I share three proven strategies to take your email marketing to the next level. Learn how personalization, interactive content, and automation can help you build stronger relationships with your subscribers and drive conversions. Don't miss out on these game-changing tips that will revolutionize your email marketing approach! Watch…
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E243 | Mitigating the Impact of Customer Champion Turnover with Customer.io's VP of Customer Experience, Natalie Onions
39:58
Today on the show, we have Natalie Onions, the Vice President of Customer Experience at Customer.io. In this episode, Natalie shares her in-depth insights into the crucial role of customer champions in driving customer success and what happens when these key individuals leave the company. We delve into the strategies that Customer.io employs to mit…
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Join us on this week’s episode of Pulse, proudly presented by Intuji. Julian Wallis, CEO at Intuji, is joined by Marcus Sheridan, the author behind "They Ask, You Answer." Marcus famously turned his near-bankrupt company, River Pools and Spas, into an industry leader through his revolutionary approach to content marketing. Marcus explains how his s…
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Ansira is an independent, global marketing technology and services company with clients across B2B, B2C, and B2B2C industries that leverage the company’s suite of proprietary technology platforms across website, media, and channel partner marketing. Ansira guides clients operating in distributed ecosystems to connect with their customers, fostering…
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Summary In this episode, Danny discusses the business models behind search engines and social media. He explains how search engines like Google monetize their platforms through ad share and the cost per click model. He also delves into the organic side of search engine optimization (SEO) and emphasizes the importance of providing relevant and valua…
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As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experi…
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The most popular question I get, by far, is how to balance empathy and accountability. often a false impression of empathy that makes us ask this question in the first place. Today, I'm talking with Andrea Butcher, CEO of HRD, a Leadership Development Company. Andrea is a visionary—she knows how to lead organizations from big picture to execution. …
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In this episode of The Disruptionists, Jess Singh explores the concept of market dominance and what it takes to stand out in a crowded market. By discussing the example of Bunnings, she highlights the importance of understanding your audience and going beyond just being a store to create a unique customer experience. Join Jess as she delves into st…
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🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way” with Silvana Buljan Executive Director Bond EMEA in CX Passport Episode 165🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:27 Taking customer centricity from buzzword to action 7:01 Org design can impede customer centricity 11:25 Talent management …
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In this episode of Relationships at Work, Russel chats with Workhuman's practice leader and social recognition expert Brenda Pohlman on implementing an employee recognition and gratitude program. Brenda shares her thoughts, stories and experiences with... Recognition as a key to culture. The need for a detailed recognition framework. Cultural sensi…
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CRM Lead at TikTok: Airbnb's Secrets to Marketing Success, Understanding Customer Preferences & Using AI to Gain a Competitive Edge
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In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza talks with Giovanni Zacchia, an experienced Growth Marketing Lead and Senior CRM Lead at TikTok. Together, they discuss keeping up with technology in CRM, using AI to gain a competitive edge, and leveraging mobile technology to improve customer service. Giovanni has a vast am…
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